Terms of Use

These Terms and Conditions of the use of the Chatbot “EnVOY” (hereinafter: the Chatbot Terms and Conditions) apply to all services offered through “EnVOY” by Cipla Limited, Peninsula Business Park, Ganpatrao Kadam Marg, Mumbai, Maharashtra (hereinafter: Cipla)

The Chatbot Terms and Conditions, together with Cipla’s General Terms and Conditions ( https://cipla.com/chatbot-api-terms-conditions) and Privacy Notice ( https://cipla.com/chatbot-api-privacy-policy), constitute the basis of the agreement between Cipla and the user (hereinafter: the Agreement). By accepting the Agreement, you confirm that you have read, understood and accepted its content

1. Description

The Chatbot “EnVOY” (“Chatbot”) enables the user to will engage with them, comprehend their product-related inquiries, and forward them to the relevant API team member.

The Chatbot generates questions to the user and the user answers them by typing relevant information or uploading relevant files.

Filling and submitting the information imposes no obligation on Cipla to perform any service for the user or to sell any product to the user and no obligation on the user to pay for their performance or product.

2. Use

The user understands and agrees that they will use the Chatbot only in accordance with the purpose stated here and the Agreement.

Any personal information is collected based on the consent provided by the User.

The User may withdraw their consent at any time by contacting the API member.

Users are to refrain from providing any personal information in addition to what is requested by the Chatbot.

Only natural persons who are at least 18 years old are permitted to use the Chatbot.

In particular, but without limitation, the user agrees :-

a. To not hinder the functioning of the Chatbot, especially in the form of reverse engineering or hacking the Chatbot, attempting to gain unauthorized access to the Chatbot (or any portion thereof), or related systems, networks, or data;

b. To Use the Chatbot in a way contradictory to the Agreement and causing Cipla to become impaired in its ability to provide services via the Chatbot, e.g. by submitting data or content that may contain viruses or other harmful components;

c. To not misrepresent or mask the origin of any data, content, or other information they submit, e.g. impersonate anyone else;

d. To use the Chatbot in a way which violates the rights of other individuals or laws;

e. To use the Chatbot for any unlawful or prohibited purpose;

f. To not engage in any conduct that could damage, disable or impair the functionality of the Chatbot.

g. To not upload, transmit or distribute any content that is unlawful, harmful, defamatory, obscene or otherwise objectionable;

h. That the Chatbot may not always provide accurate or complete responses, and you agree to use your discretion when relying on the information provided.

In case of such a breach, Cipla retains the right to exclude the user from using the Chatbot.

3. Liability

3.1 Cipla shall have no responsibility or liability whatsoever arising from or connected to the accuracy, reliability, currency or completeness of any material contained on the Chatbot. This refers in particular but without limitation to:

a. the information displayed by the Chatbot in chat windows as well as in the side bar;

b. the result of the identity search performed by the Chatbot.

Neither the information provided by the Chatbot nor the searches can be taken as a professional legal advice or a substitute thereof.

3.2 The chatbot is provided for informational purposes only.

4. All information, data, graphics, messages or any other materials submitted by the user via the Chatbot (hereinafter: Data) is the property of the user. The user is solely responsible for all Data submitted via the Chatbot. Cipla shall have no responsibility or liability whatsoever arising from or connected to any Data provided by the user via the Chatbot.

5. The communication through the Chatbot will not be deemed to be a legally binding agreement. If after the consultation via email or phone, Cipla and the user, decide to enter into a legally binding agreement to perform legal services, Cipla and the user may enter into negotiations for procurement of any product or service.

6. Personal data received by Cipla from the user are collected, processed, and used by Cipla as described in a separate Privacy Notice. For information regarding Cipla’s compliance with the applicable data protection laws, please visit our Privacy Notice ( https://cipla.com/chatbot-api-privacy-policy).

7. The place of jurisdiction for all disputes arising from the relationship between Cipla and the user is - as far as legally permissible – Mumbai, Maharashtra, India.

8. CIPLA reserves the right to unilaterally change the terms of use of the Site and information without notice as may be required from time to time. Users are advised to read the terms for regular updates each time they visit the Site. CIPLA reserves the right of deleting any information contained on the website without notice for any reason whatsoever.

9. Information relating to any products or medical devices mentioned on any of Cipla’s websites or via the Chatbot (collectively the “Products”) is provided by Cipa for general information purposes only. Disclaimer - https://cipla.com/chatbot-api-disclaimer